Legal Notice
1. Website and Platform Publisher
The INOQARE website and platform are published by:
INOQARE
Simplified Joint-Stock Company with a Sole Shareholder
Share capital: EUR 500.00
Registered office: 45 Place Nicole Neuburger, 93140 Bondy, France
Registered with the Bobigny Trade and Companies Register under number: 980 324 511 R.C.S. Bobigny
Management number: 2023B10914
INOQARE was registered with the Bobigny Trade and Companies Register on 10 October 2023.
The registered business activity is:
“Platform connecting hospitals and patients. Medical concierge services.”
Publication Director: Boubou Sacko
Data Protection Contact: dpo@inoqare.com
2. Purpose of INOQARE
INOQARE is an international healthcare technology platform designed to facilitate access to healthcare services and connections between patients, independent healthcare professionals, clinics, hospitals and other healthcare organisations.
Depending on availability and the laws and regulations applicable in each jurisdiction, the Platform may provide access to services including:
- healthcare professional and healthcare institution search and matching;
- appointment booking;
- video consultations;
- medical second opinions;
- secure transmission of medical documents;
- healthcare navigation and specialist orientation;
- international care coordination;
- access to hospitals and clinics abroad;
- medical travel and international patient support services.
The availability of a particular service may depend on the patient's physical location, the healthcare professional's licensing jurisdiction, professional qualifications, professional indemnity arrangements, scope of practice, and applicable local laws and regulations.
3. INOQARE Is Not a Healthcare Institution
Unless expressly stated otherwise for a specific service, INOQARE operates as a technology and healthcare access platform.
INOQARE does not replace the physician, healthcare professional, clinic, hospital or other healthcare institution responsible for providing medical care.
Healthcare professionals accessible through INOQARE practise independently and remain responsible for complying with all laws, professional standards, ethical requirements, licensing conditions and regulatory obligations applicable to their practice.
INOQARE does not itself practise medicine.
4. Clinical Independence and Medical Responsibility
All clinical decisions remain exclusively under the responsibility of the healthcare professional concerned.
This includes, without limitation:
- diagnosis;
- clinical assessment;
- interpretation of medical information;
- prescriptions;
- medication;
- treatment recommendations;
- requests for investigations;
- referral decisions;
- medical follow-up;
- determination of whether an in-person examination is necessary.
INOQARE does not diagnose patients, prescribe medication or make clinical decisions on behalf of healthcare professionals.
Healthcare professionals may determine that a patient cannot safely or appropriately be managed remotely and may recommend an in-person consultation, additional investigations or emergency care.
5. Video Consultations
INOQARE may provide technological infrastructure allowing patients and healthcare professionals to conduct remote consultations.
A video consultation may not be appropriate for every medical condition or clinical situation.
The healthcare professional determines whether a remote consultation is clinically appropriate based on the patient's circumstances and the laws and professional obligations applicable to that professional.
The ability to issue a prescription depends on the professional's clinical judgment and the applicable laws of the relevant jurisdictions.
Use of INOQARE does not guarantee that a prescription, medication, medical certificate or treatment recommendation will be issued.
6. Medical Second Opinions
INOQARE may allow patients to request an independent medical second opinion from a qualified healthcare professional.
Patients may be required to provide medical records, imaging, laboratory results, prescriptions, previous specialist reports or other relevant medical information.
The medical opinion is issued exclusively by the healthcare professional responsible for reviewing the case.
INOQARE may facilitate document collection, administrative organisation, matching, communication and case coordination but does not draft, validate or sign the clinical opinion on behalf of the healthcare professional.
A second medical opinion does not guarantee:
- a different diagnosis;
- a different treatment recommendation;
- acceptance of the opinion by another doctor or institution;
- any particular medical outcome.
7. International Healthcare and Medical Travel
INOQARE may facilitate connections between patients and healthcare professionals or institutions located in different countries.
Information regarding hospitals, clinics, healthcare professionals, procedures and services is intended to facilitate patient access and care coordination.
The healthcare institution or healthcare professional remains responsible for determining whether treatment is clinically appropriate.
Final medical recommendations, admission decisions, investigations, treatment plans, quotations and treatment conditions may change following review of the patient's medical file.
INOQARE does not guarantee medical outcomes.
8. Medical Emergencies
INOQARE is not an emergency medical service.
The Platform must not be relied upon when immediate or urgent medical attention is required.
If you experience severe symptoms, rapid deterioration, a life-threatening condition or any medical emergency, immediately contact the emergency services applicable in the country where you are physically located.
9. Personal Data Protection
INOQARE may process personal data, including health-related information.
Health data is particularly sensitive and may be subject to enhanced legal protections.
Where applicable, processing is carried out in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Further information regarding the categories of data processed, purposes, legal bases, recipients, retention periods, international transfers and data subject rights is available in INOQARE's Privacy Policy.
10. Data Protection Officer
For questions concerning personal data or the exercise of data protection rights, users may contact:
Data Protection Officer – INOQARE
Email: dpo@inoqare.com
11. Data Subject Rights
Depending on the applicable law and circumstances, users may have rights including:
- access;
- rectification;
- erasure;
- restriction of processing;
- objection;
- data portability;
- withdrawal of consent where processing is based on consent;
- rights relating to certain automated decision-making processes.
Certain information may nevertheless need to be retained where required by medical, regulatory, legal, tax, accounting or litigation-related obligations.
12. Supervisory Authority
Where the GDPR applies, users have the right to lodge a complaint with the competent supervisory authority.
13. Hosting and Cloud Infrastructure
INOQARE uses cloud infrastructure and technology services provided by:
Amazon Web Services – AWS
For relevant EMEA contracting arrangements:
Amazon Web Services EMEA SARL
38 Avenue John F. Kennedy
L-1855 Luxembourg
Luxembourg
14. Data Security
INOQARE implements technical and organisational measures intended to protect information against unauthorised access, disclosure, alteration, loss and destruction.
Users remain responsible for maintaining the confidentiality of their account credentials.
No internet-connected system can guarantee absolute security.
15. International Data Transfers
Due to the international nature of INOQARE's services, personal data may in certain circumstances be accessed or processed across different jurisdictions.
Where the GDPR applies to an international transfer of personal data, INOQARE applies an appropriate transfer mechanism where required by law.
Further information is provided in the Privacy Policy.
16. Artificial Intelligence
Certain INOQARE services may use automated technologies or artificial intelligence for purposes such as:
- navigation;
- healthcare orientation;
- document classification;
- medical file organisation;
- information extraction;
- administrative assistance;
- matching support;
- security or fraud prevention.
Such technologies are not intended to replace the clinical judgment of a healthcare professional.
Any clinical decision requiring professional medical judgment remains the responsibility of the relevant healthcare professional.
17. Intellectual Property
The INOQARE Platform, including its design, interfaces, text, graphics, databases, software, functionalities, trademarks and logos, may be protected by intellectual property laws.
Unless authorised by INOQARE or permitted by law, reproduction, distribution, modification, extraction or other unauthorised use of protected content is prohibited.
Third-party trademarks and content remain the property of their respective owners.
18. Platform Availability
INOQARE aims to maintain reliable access to its Platform.
Temporary interruptions may nevertheless occur as a result of:
- maintenance;
- software updates;
- security operations;
- technical failures;
- third-party service interruptions;
- events outside INOQARE's reasonable control.
INOQARE does not guarantee continuous and uninterrupted availability of every feature.
19. General Medical Information
Educational articles, general health information, automated content, social media publications and other general information made available by INOQARE do not constitute personalised medical advice, diagnosis or treatment.
This does not apply to a medical opinion or clinical document personally issued by a healthcare professional in connection with an individual patient's care.
20. Third-Party Services
INOQARE may contain links to, or integrate with, third-party services.
Third-party platforms may be subject to their own terms, privacy policies and security practices.
INOQARE is not responsible for independent third-party services beyond the responsibilities imposed by applicable law.
21. Cookies
INOQARE may use cookies and similar technologies necessary for:
- website functionality;
- authentication;
- security;
- user preferences;
- analytics;
- other permitted purposes.
Where legally required, non-essential cookies are used only after the user's consent has been obtained.
Further information is available in the Cookie Policy.
22. Payments
Where INOQARE offers paid services, applicable prices are displayed before the user confirms the transaction.
Payments may be processed through specialised payment providers.
Payment, cancellation, refund and service conditions are governed by the applicable Terms of Sale or Service.
23. Insurance and Reimbursement
INOQARE may provide documentation that patients can use when submitting reimbursement requests to private insurers or other third parties.
Providing such documents does not constitute a guarantee of reimbursement.
Coverage and reimbursement depend exclusively on the patient's insurance policy, insurer and applicable eligibility requirements.
24. Liability
INOQARE remains responsible for its own legal obligations as the publisher and operator of the Platform.
Healthcare professionals and institutions remain independently responsible for their clinical decisions and professional obligations.
Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.
25. Related Legal Documents
This Legal Notice should be read together with, where applicable:
- Privacy Policy;
- Cookie Policy;
- Terms of Use;
- Terms of Sale / Terms of Service;
- Healthcare Professional Terms;
- Partner and Healthcare Institution Terms.
